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Morning Plenary – Ballroom
07:30 ‐ 08:55 Registration & Welcome Coffee / Exhibition Opens
08:55 ‐ 09:15 Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery
09:15 ‐ 09:45 Howard Saunders, Retail Futurist, Twenty-second and fifth
09:45 ‐ 10:05 Xuan Jin, Lead Solutions Architect, Alibaba 
10:05 ‐ 10:25 Professor Matthew Goodwin, University of Kent/Chatham House
10:25 ‐ 10:55 Martijn Bertisen, UK Sales Director, Google
10:55 ‐ 11:25 Morning Coffee Break
eCommerce & Customer Experience Stream Introduced by: Ton ter Laak, General Manager Europe, MetaPack Theatre 1: Global eCommerce Sponsored by Doddle   Logistics & Carriers Stream  Introduced by: Tom Forbes, Senior VP Carriers, MetaPack   Theatre 2: Delivery Download Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack Sponsored by P2P, a FedEx Company Technology Stream Introduced by: Steve Homan, CIO, MetaPack
11:25 ‐ 11:45 Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon Dwain McDonald, CEO, DPD Malcolm Barrell, CEO, P2P Mail, A FedEx Company Toby Knight, Manager, Solutions Architecture (Retail), Amazon Web Services
11:45 ‐ 12:05 Mike Richmond, Chief Commercial Officer, Doddle Martijn de Lange, CEO, Hermes Ellis Pitt, Head of Brand & Communications, BJS Distribution Neil MacGowan, Director, Digital Intelligence, EMEA, New Relic
12:05 ‐ 12:25 Emma Mead, Group Omni Channel Director, Holland and Barrett Garrett Bridgeman, Managing Director & COO, Mails & Parcels, An Post Commerce Pierre Francois, Serior Partnership Manager - Logistics, what3words Steve Barrett, VP of EMEA at PagerDuty
12:25 ‐ 12:45 Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners Gary Winter, Parcel Services Director, PayPoint  and Neeti Awasthi, Head of Buyer Delivery Experience & Logistics, eBay Sahil Sachdev, Head of Brand, Quiqup Oliver Ogg, Head of Digital Strategy, EMEA, Agipee, Google Cloud
12.45-13.05 Steve Oliver, CEO & Founder, Music Magpie (the world's largest seller on Amazon & eBay) Neil Ashworth, Chief Strategy Officer Yodel and CEO of CollectPlus and Chris Haighton, Head of Outbound Logistics, Shop Direct Retail Technology Innovators Validify; Harper Concierge; Hanger Company; Hachiko; Gamma Jeremy Mitchell, Director, Data Science & Co-Founder, Data Mettle
13:05 ‐ 13:25 Neil McLauchlan, Director of Seller Delivery Experience, eBay Patrick Gallagher, CEO, CitySprint Group Santosh Sahu, CEO, On the dot Shea Felix, General Manager Global Post, GlobalPost Question & Answer Session
13:25 ‐ 14:40 Lunch 13:25 - 14:00 Theatre 1: MetaPack Live Product Demonstration Laura Heidrich, Pre-Sales Consultant, Zoe Schouten, Pre-sales Manager, Danny Graham, Senior Product Manager
eCommerce and Customer Experience Stream Introduced by: Maria Canton, Global Marketing Director, MetaPack   Theatre 1: Opportunities and Challenges Logistics and Carrier Stream Introduced by: David Randall, Senior Director, Account Management, MetaPack Theatre 2: Cross Border Sponsored by P2P, a FedEx Company Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack
14:40 ‐ 14:55 Julia Bindley, Partner & Operations Director, not on the high street Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President Abdulmalik Al Balushi, CEO, Oman Post
14:55 ‐ 15:10 MetaPack presentation, Duncan Licence, VP, Global Solutions and New Products, MetaPack Carl Asmus, President & CEO, FedEx Cross Border Michael Weinberg, SVP Business Development, Bringg
15:10 - 15:25 Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack James Lovett, General Manager UK, Paack
15:25 ‐ 15:40 Andy Pickering, International Network Director, Royal Mail International Gary Brown, Senior Business Development Manager, Syft
15:40 ‐ 16:10 Afternoon Coffee Break
Afternoon Sessions
16:10 – 16:40 Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Product, MetaPack Panellists: Christina Calderato, Head of Delivery Planning, Transport for London; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagel; Daniel Rueda, CEO, Open Pricer; Doug MacGrain, Head of Logistics, Simba Sleep
16:40 ‐ 17:10 Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack Panellists: Chris Griffin, Ex Director eCommerce, Superdry; Dwain McDonald, CEO, DPD;  Martijn de Lange, CEO, Hermes; Klaus Goeldenbot, Chief Executive, Nisbets PLC; Alex Vassiliev, Chief International Officer, Yandex Market
17:10 ‐ 17:20 Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com
17:20‐ 18:40 Networking Networking Drinks Reception and Delivery Excellence Awards Presentation
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